Over the year's I have had many mentors. I have tried to learn from them but must admit that I forget a lot. This is about what I remember. Here are a few pearls that I learned and made their way into my heart and have become second nature. They are about acting in love towards others through communication that embodies love.
o Close the Loop – Follow up on what you were asked to do so all know it is done and not "hope" it is done.
o Return calls (email) within 24 hours – If I don't want to do this, I should not give a person the expectation that I will promptly answer them.
o Never give bad news by email or leave on voicemail – Too impersonal. It is cheap to "bail out" on someone via email. Take the heat. Do it in person. At worst, over the phone.
o (New one) Do not use email or voicemail to give "last minute" information – Many people just don't check in that often, especially on weekends.
o Put it back in such a way that it is ready for the next person – First, they will find what they need where they expect it. Second, they will find it in usable condition (not empty, dirty or broken)
o Say "Thank you" often – Better yet, write a note of thanks
o Drop what you are doing when someone enters the room – Give them your full attention. If you don't want to drop it, close the door.
Greater love has no one than this: to lay down one's life for one's friends.
What would you add?